FAQ
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Find answers to our most frequently asked questions below. If you can't find what you're looking for, our team is just a click away.
Products & Ingredients
Q: Are Wellsgoing supplements vegan and gluten-free?
A: All of our products are strictly gluten-free and crafted without artificial colors or unnecessary fillers. While many of our formulas use plant-based cellulose capsules and are vegan-friendly, certain products like our Omega-3 (sourced from fish) and Collagen Peptides (grass-fed bovine) are not vegan. Please check individual product pages for specific dietary details.
Q: Do you use artificial colors, flavors, or fillers?
A: Never. At Wellsgoing, we believe in radical transparency. We do not use any artificial colors, synthetic flavors, or unnecessary fillers. We only use clean, functional ingredients to ensure your body gets exactly what it needs, and nothing it doesn't.
Q: Are your products third-party tested?
A: Yes! Every batch of Wellsgoing supplements is manufactured in the USA within FDA-registered, GMP-compliant facilities. We rigorously test our formulas to ensure maximum purity, potency, and safety.
Orders & Shipping
Q: Where do you currently ship?
A: We currently ship across the United States. We are working hard to expand our shipping destinations to bring Wellsgoing to more wellness journeys globally.
Q: How long will it take to receive my order?
A: Standard shipping within the US typically takes 3-5 business days. Once your order is processed, you will receive an email with your tracking information.
Q: How can I track my order?
A: As soon as your order ships, we'll send you a confirmation email containing a tracking link so you can follow your package right to your doorstep.
Returns & Subscriptions
Q: What is your return policy? (The Wellsgoing Guarantee)
A: We want you to feel confident in your wellness routine. If you are not 100% satisfied with your purchase, contact us within 30 days of your delivery date, and we will be happy to help you with a return or exchange.
Q: How does the subscription work?
A: Consistency is key to wellness! Our subscription program automatically delivers your favorite supplements right when you need them, at a discounted price. You choose the delivery frequency that fits your routine.
Q: Can I pause, skip, or cancel my subscription?
A: Absolutely. You have full control. You can pause, skip a delivery, or cancel your subscription at any time directly through your account portal. No hidden fees, no hassle.